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Customer Notification

This WPG Customer Notification (this "Notification") provides a summary of data security and protection practices that are implemented in the WPG Cloud Service. The terms and conditions of using Service Offering are governed by Terms of Services of each platform and system under WPG (the "Terms of Platform Service").

1. Responsibilities

1.1 Your Accounts and Security Verification. Please refer to Access to the Website, Registration Account Security and other relevant terms in Terms of Platform Service.
1.2 Your Content. Please refer to Prohibited User Behavior, Member Use Rules and other relevant terms in Terms of Platform Service regarding.

2. Changes

2.1 To the Operation. If it cannot be reasonably controlled, please refer to System Interruption or Failure, Force Majeure and other relevant terms in Terms of Platform Service.
2.2 To the Service Upgrades. We may change or discontinue some Services from time to time. If system interruption is caused, please refer to System Interruption or Failure, Force Majeure and other relevant terms in Terms of Platform Service.
2.3 To the Services. We may change or discontinue any of the Services from time to time. Please refer to Acceptance and Updating of the Terms, Changes to the Terms and other relevant terms in Terms of Platform Service.

3. Term; Termination

3.1 Termination
The termination may be caused by your active notice of cancellation of membership or failure to use the Services in accordance with the regulations. Please refer to Compliant Use, Prohibited User Behavior, Termination and other relevant terms in Terms of Platform Service.
3.2 Effect of Termination.
(i) Generally. Upon the Termination Date:
(A) All your rights under this Notification immediately terminate.
(B) You will immediately return or, if instructed by us, destroy all WPG Content in your possession.
(ii) For any use of the Services after the Termination Date, the terms of this Notification will apply and you will pay the applicable fees.

4. Service Functionality

Please refer to the "Function Schematic", "Operation Manual", "User Guide" and other related contents marked on the website of each platform.

5. Security and Data Privacy

5.1 Secret Authentication Information
WPG provides a complete mechanism to ensure your identity information when using cloud services.
5.2 Cryptography
WPG uses an industry standard and community-vetted encryption implementation for data in transit and data at rest to protect confidential and sensitive information from unauthorized disclosure and modification.
5.3 Backup Capabilities
WPG performs backup regularly to ensure and maintain the integrity and availability of information.
5.4 Secure Development Procedures and Practices
Relevant measures are implemented in accordance with ISO 27001, ISO 27017 and compliable regulations, please refer to the official site. For further details, please go to https://www.wpgholdings.com/csr_area/info/en/2353.
5.5 Information Security Measures and Capabilities
Relevant measures are implemented in accordance with ISO 27001, ISO 27017 and compliable regulations.
5.6 WPG Information Security Organization performs following processes to ensure the appropriate information security controls are established to prevent information security threats and attacks
• Security Monitoring and Security Incident Management
WPG established the security management procedure to ensure information security events and weaknesses associated with information systems are communicated in a manner allowing timely corrective action to be taken and information security incidents are managed in a consistent and effective approach.
• Information Security Incident Notification
WPG has established a notification mechanism for users of information security incidents. In the event of an information security incident, WPG shall notify users and track the status of the reported information security incident.
5.7 Protection of Records
Relevant measures are implemented in accordance with ISO 27001, ISO 27017 and compliable regulations, please refer to the official site. For further details, please go to https://www.wpgholdings.com/csr_area/info/en/2353.

6. Others

6.1 Information of Critical Operations and Procedures
WPG has established critical operations methods to maintain the availability of our system and recover service in the event of outage.
6.2 Service Monitoring Capabilities
WPG uses tools to collects correlates logs and analyzes correlated events. The response process involves all stakeholders to ensure service quality and take appropriate responses.
6.3 Clock synchronization
You will be aware that your personal data may be transferred, stored and processed in countries other than the country in which you reside. WPG uses the following clock synchronization mechanisms and cloud storage locations:
• GCP's clock synchronization and cloud environment synchronization are defaulted to the UTC+0 time zone, and data is stored in various locations across the Asia-Pacific region, including Taiwan, Hong Kong, and Tokyo.
• Azure's clock synchronization and cloud environment synchronization are also defaulted to the UTC+0 time zone, and data is stored in multiple locations across the Asia-Pacific region, such as Hong Kong, Singapore, and Tokyo.
• Alibaba Cloud Service uses the CST (China Standard Time) time zone for clock synchronization and stores data in multiple locations across the Asia-Pacific region, such as Shanghai, Singapore, and Tokyo.
• AWS' clock synchronization and cloud environment synchronization are defaulted to UTC+0 time zone, and data is stored in Singapore, Tokyo, and the United States.

7. Legal Jurisdictions and Compliance

For further details, please refer to the Terms of Service for applicable law and dispute resolution terms.